Información general

Question 1

¿Qué es CryptoCasino.cc?

Accepted Answer

CryptoCasino.cc fue creado para personas que dan gran importancia a la privacidad a la hora de jugar, proporcionando una forma segura de jugar y recibir ganancias sin necesidad de verificación. Este es nuestro principal objetivo y se cumple estrictamente para todos los jugadores. Nuestras condiciones para jugar son claras: no exigimos comprobaciones KYC, por lo que los jugadores no necesitan presentar ningún dato o documento personal.

Question 2

¿Cómo puedo ponerme en contacto con el equipo de atención al cliente?

Accepted Answer

Visite nuestra página de soporte y complete el formulario de contacto con su email, tema y descripción del problema. Nuestro equipo revisará y responderá rápidamente.

Question 3

¿Puedo utilizar una VPN para acceder a la plataforma?

Accepted Answer

Sí, te permitimos utilizar una VPN, para que puedas disfrutar de acceso ilimitado a nuestro sitio web y a nuestros juegos.

Question 4

Términos y Condiciones

Accepted Answer

The Terms and Conditions stipulated below are effective as of February 1, 2026. Before using the website Crypto Casino (“Website” or "Crypto Casino"), please read Terms and Conditions carefully. The fact of using the website confirms your consent with the Terms and Conditions. The English language version of the present Terms and Conditions shall be controlling in all respects and shall prevail in case of any inconsistencies with translated versions, if any. Any other language versions of the present Terms and Conditions are provided for convenience only. Change of terms & conditions Right now players are able to deposit and withdraw their funds in the following cryptocurrencies: BTC, LTC, ETH, XRP, DOGE, SOL, USDC and USDT. In future Crypto Casino may add more cryptocurrencies. Current Terms and Conditions may be changed by the Casino when such need occurs. The Casino will notify the players of any significant changes, where possible. However, please visit the Terms and Conditions page regularly to check for possible changes. Accepted Currencies BTC (Bitcoin network) ETH (Ethereum network) XRP (Ripple network) DOGE (Dogecoin network) USDT (Ethereum, TRON networks) SOL (Solana network) USDC (Ethereum network) LTC (Litecoin network) Disclaimer of Liabilities The player is aware of the fact that gambling at the website may lead to losing money. The Casino is not liable for any possible financial damage arising from the use of the website. The Casino is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Casino is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any. The Casino, its directors, employees, partners, service providers: do not warrant that the software or the Website is/are fit for their purpose do not warrant that the software and Website are free from errors do not warrant that the Website and/or Games will be accessible without interruptions shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special,consequential, incidental or otherwise, arising in relation to Your use of the Website or Your participation in the Games shall not be liable for any losses or missed winnings arising from the cancellation of bets or games due to technical malfunctions, system errors, server failures, or exceeding responsible gambling or table limits. You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games. The Casino reserves the right to refuse consideration of any complaint arising from unauthorised account access where two-factor authentication (2FA) has not been activated on the Player's account. Anti-Fraud Policy The Casino has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players development of strategies aimed at unfaithful winnings using third party software fraudulent actions against other online casinos or payment providers threats or blackmail of any kind against the casino other types of cheating All deposits are subject to a 1x wagering requirement before withdrawal. For players that only play Roulette and Baccarat live games, the casino may require to complete a 10x wagering requirement on the deposit amount before any withdrawal Should any of the previous situations occur the Casino reserves the right to block the player's account, while the investigation is being carried out, for a period of up to 3 months. If there is reasonable suspicion the Casino may terminate or suspend the player account immediately, without prior notice or liability, and retain the player’s account funds. These decisions are at sole discretion of Anomym Casino management. The Casino also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player. In case of suspected unfair play, the Website holds the right to restrict the player account, submit it for provider review, and keep it locked until the investigation is complete. You guarantee that you will not collude with or assist, or attempt to collude with or assist, any third parties, or use any device, robot, spider, algorithm, script, software, routine, automated tool, hardware device, or any other method or technique (or anything in the nature of the foregoing), including any third-party software designed to analyze probabilities, automate wagering, intercept platform data, or otherwise provide an unfair advantage, in order to defraud us or interfere with the functioning or operational performance of the Website or the Services. This includes, but is not limited to, software designed to analyze probabilities, count cards, automate wagering decisions, intercept or collect platform data, modify or reverse-engineer any aspect of the Service, or otherwise provide any unfair advantage over the standard gameplay experience. Any detected use of such tools will result in the immediate suspension or permanent closure of your account, the voiding of all affected wagers, and the forfeiture of any associated winnings or bonus funds. Deposited funds may be refunded at the sole discretion of management. This determination shall be made at the Casino's sole and absolute discretion and may not be appealed by the player. To prevent criminal activity and if the user's intentions are not to gamble or if the player's behavior shows evidence of an attempt to hide blockchain footprints, the matter will be investigated and the Casino reserves the right to retain the player’s account funds. Who can play The website accepts players from all countries and geographic regions where cryptocurrencies are not banned. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website. The website only accepts adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling. The Casino reserves the right to block (temporarily or permanently) the account of a player who intentionally or recklessly uses abusive or insulting language (verbal threats, humiliating statements, racial or sexual slurs, scandalous statements) addressed to employees of Live Support service and other employees of the Casino. In this case, the player must withdraw all funds from his account within 72 hours. Deposit, Withdrawal and Bets The minimum deposit amount is: 0.0001 BTC / 0.01 LTC / 0.002 ETH / 1 DOGE / 4 XRP / 5 USDT / 0.05 SOL / 5 USDC. The minimum cashout is: 0.001 BTC / 1 LTC / 0.02 ETH / 500 DOGE / 100 XRP / 50 USDT / 0.05 SOL / 50 USDC. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in installments. The maximum withdrawal amounts processed to a player are: Coin Per Day Per Week Per Month BTC 0.05 0.1 0.25 LTC 40.00 80.00 200.00 ETH 1.3 2.7 6.5 DOGE 12,000.00 23,000.00 55,000.00 XRP 1,800.00 3,500.00 9,000.00 USDT 5,000.00 10,000.00 25,000.00 SOL 20.00 40.00 110.00 USDC 5,000.00 10,000.00 25,000.00 Your withdrawals will be processed according to each cryptocurrency's blockchain network times. Please note, that each player can make up to 2 (two) withdrawals per day and up to 7 (seven) per calendar week. Withdrawals breaching these limitations will be canceled and player will have to wait until next time period specified above to make a cashout again (player will be notified via email). The maximum amounts allowed per bet on Slot Machines are: BTC: 0.03 - LTC: 30 - ETH: 0.5 - DOG: 10000 - XRP: 3000 - USDT: 2000. The maximum amounts allowed per bet on Live Games are 500 USDT or currency equivalent. Players may register multiple accounts without restriction. However, withdrawal processing may be restricted for players having multiple accounts or unconfirmed email addresses in cases of suspected bonus abuse. Withdrawal limits are applied separately to each account. Players are solely responsible for ensuring accurate payment details. Deposits with missing or incorrect details (such as an incorrect address, missing/incorrect tag, and/or incorrect network) will only be recoverable if technically possible. If recovered, the funds will be credited as a bonus, subject to a 1x wagering requirement and all applicable restrictions. A recovery fee of no less than €300 will be applied. Assistance for any recurring errors of the same nature is at our complete discretion. Players uncertain about payment procedures or network selection must contact customer support before proceeding.

Question 5

Política de Privacidad

Accepted Answer

El Casino cumple las leyes de protección de datos y privacidad y trata toda la información de los clientes de forma estrictamente confidencial. Recogida de datos personales Los datos personales de los jugadores, que incluyen únicamente la dirección ip y el número del monedero criptográfico, están a disposición de los empleados de Casino, de los empleados de los proveedores de software, de los sistemas de pago y de otros terceros que asisten a Casino en la prestación de servicios de juego a los usuarios finales. Todas las partes a las que se revelan los datos del jugador los tratan de forma confidencial según los acuerdos y leyes correspondientes. Los datos están totalmente protegidos contra el acceso no autorizado. Información sobre el saldo del jugador Mantenemos la información sobre los depósitos, ganancias y cobros de los jugadores en la más estricta confidencialidad y no la revelamos a terceros sin el consentimiento previo del jugador, a menos que la ley exija lo contrario. Utilización de datos personales para marketing Utilizamos la información de los jugadores con fines de marketing. Sin embargo, respetamos la privacidad de los jugadores. Si el jugador no desea recibir ningún material promocional, puede elegir dicha opción durante el registro o darse de baja en cualquier momento al utilizar los servicios de juego de Casino. Política de cookies El sitio web de Casino utiliza cookies para almacenar sus preferencias y garantizarle una experiencia de juego más agradable. Divulgación de datos personales En caso de que descubramos que un jugador ha participado en cualquier tipo de acciones fraudulentas, como manipulación del juego, fraude en los pagos, suministro de datos personales falsos, blanqueo de dinero, uso de tarjetas de crédito robadas, etc., el Casino se reserva el derecho de revelar los datos personales de dicho jugador a cualquier tercero o hacerlos públicos. Seguridad de los datos personales El Casino se compromete a proporcionar servicios de juego 100% seguros a los jugadores para garantizar que no se robe, pierda o utilice indebidamente ningún dato. Aplicamos los últimos avances tecnológicos para garantizar la seguridad de todos los datos personales de los jugadores. Tecnología SSL Utilizamos SSL (Secure Socket Layer) de 128 bits, la tecnología preferida por muchas instituciones jurídicas y financieras, para garantizar la seguridad de todas las transacciones realizadas en el sitio web. Sistema antifraude Además, utilizamos técnicas antifraude especiales para evitar cualquier tipo de fraude financiero en el sitio web. Cualquier intento de acción fraudulenta conlleva la cancelación inmediata de la cuenta del jugador. Acceso a la cuenta del jugador Sólo se puede acceder a la cuenta del jugador con el identificador y la contraseña exclusivos del jugador. El jugador es responsable de mantener la confidencialidad de sus datos de acceso y de asegurarse de que otra persona no pueda acceder a ellos. Procesamiento seguro de pagos Sólo trabajamos con los proveedores de procesamiento de pagos más reputados y fiables para asegurarnos de que los depósitos y cobros de los jugadores se gestionan con cuidado y de acuerdo con las normas correspondientes.

Question 6

Juego Responsable

Accepted Answer

El objetivo es que su experiencia en nuestro Casino de Criptomonedas sea divertida y segura. El juego debe ser una forma de entretenimiento y no una alternativa para obtener dinero. Es muy importante que controle el tiempo y el dinero que invierte en el juego. La mayoría de las personas juegan de forma tranquila, pero para algunos jugadores, mantener el control puede ser una tarea difícil. Si el juego empieza a afectar a su vida por cualquier motivo, hay varias opciones disponibles para ayudarle. Puede hacer una pausa en cualquier momento. En la configuración de su cuenta, elija la duración que prefiera para activar un periodo de reflexión. Una vez activado, no podrá realizar depósitos ni jugar en nuestro Casino de Criptomonedas. Para obtener ayuda profesional, puede ponerse en contacto con las siguientes organizaciones: Gamblers Anonymous GamCare Gambling Therapy También puedes instalar un software para bloquear el acceso a sitios web de apuestas, como Gamban o Gamblock Si necesitas ayuda o consejos, no dudes en ponerte en contacto con nuestro equipo de asistencia. Promovemos el juego responsable en todo momento.

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