Stake Player Fights for Prize After Promotion Gone Wrong

A Stake Casino player named Bolours has been battling with the casino for weeks over an unpaid promotion prize.

Back in December, Stake ran a promotion called “Multiplier Mania: Eggventure” on their community forum. The rules seemed crystal clear: rack up as many qualifying bet IDs as possible with 5x multipliers or higher, and the top 10 users with the most submitted bets would split $1,000.

Bolours did exactly that. He submitted a massive number of qualifying bets. But here’s where things get weird. When the winners were announced, some people who only submitted one or two bet IDs were also on that list.

The Support Nightmare

Bolours sent over 40 emails to Stake support over three weeks. The responses he got were all over the place:

• First they said winners were “randomly selected”
• Then they claimed meeting requirements “does not guarantee winning”
• They told him he wasn’t in the “Top 10”

The whole thing feels like they’re making it up as they go along.

Stake’s Final Response Says It All

After weeks of back and forth, Stake support finally admitted the rules were “confusing” but refused to pay Bolours or change the winners list because the promotion had already ended. For a player who’s been loyal to Stake for two years and spent real money trying to win this promotion, that’s a pretty disrespectful way to handle things.

The last message from support was particularly ridiculous: “Sadly, all available information was already disclosed.”

Problem With Promotions

When Stake runs promotions on their main site (like their famous Stake vs Eddie challenges), you can usually get resolution if you saved your bet IDs and the data backs you up.

But forum promotions are a different story. They seem to calculate results however they want, and even when you’re absolutely right, there’s not much you can do about it. The so-called “support forum” apparently doesn’t get read by anyone who can actually help.

Other players on the forum backed this up. One wrote: “Stake customer service is a joke, they can not solve anything, they often answered not based on data.” Another said regular support is “pretty useless in such cases” and only the people running the promos can give answers.

What This Means for Players

The situation raises some serious questions about participating in Stake’s promos. When a casino admits their rules were confusing but refuses to honor what those rules clearly stated, that’s not a good look.

Bolours wasn’t asking for charity or special treatment. He just wanted what the promotion promised: a spot in the top 10 based on the number of qualifying bets submitted.

One player summed it up well:

“That is very upsetting, regarding how much we can lose trying to achieve these contests… Maybe I will stop trying, I don’t want this to happen to me.”